物流政策
Shipping and dispatch: Any shipping delays and change to dispatch and processing times are communicated in our banner.
We currently post everything with Royal Mail or their branch of Parcelforce depending on order weight and we aim for a 1-2 week dispatch time excluding weekends, bank holidays, national holidays etc.
During the holiday period our dispatch time may increase - this will always be communicated in our shop banner. Dispatch days count from the day after your order was placed if your order was placed after 12pm. Postage upgrades are available in basket for UK based orders.
For custom items shipping times may vary.
Please see below for estimated delivery wait times. Please be aware that we cannot locate items that haven't been sent with a tracked service.
Estimated times for standard shipping are currently:
- America’s and Canada: 6-8 weeks
- Asia: 6-8 weeks
- Australia: 10-12 weeks
- UK: 1-2 weeks
Your order may arrive quicker but we are not responsible for any delays as once we have dispatched the item it is the responsibility of the courier and we have communicated about the possibility that this may impact your order.
Tariffs, Customs and import taxes:
Buyers are responsible for any customs and import taxes or tariffs that may apply.
Due to changes in Tariff and Duty compliance around the world this section of our website may change from time to time.
With the removal of De Minimis on USA shipments we currently use Shopify's inbuilt tariff calculator to work out applicable duties so we can send your items as Postal Delivery Duties Paid. With the uncertainties around current rules the percentages may be subject to change, unfortunately we do not have any control over the rates charged.
Please note that the due to Brexit items going to the EU are now subject to customs and taxes that previously weren't applied. There are also new Tariff rates for USA customers. The limit and cost of these vary depending on local tariffs, country of origin and item value.
All international buyers including EU, USA and European buyers are responsible for any tariffs, customs and import taxes that may apply. Postal operators or couriers may charge an additional clearance fee to complete the necessary formalities upon importation of goods. For customers outside of the Europe this already applies.
All international buyers including EU, USA and European buyers are responsible for any tariffs, customs and import taxes that may apply. Postal operators or couriers may charge an additional clearance fee to complete the necessary formalities upon importation of goods. For customers outside of the Europe this already applies.
Tooth and Toad nor it's employees are responsible for delays due to customs.
European shipping:
Unfortunately there have been some changes to rules and regulations for packaging in various EU countries so we have suspended shipping for many of these countries until we are compliant and up to date with the rules. Our apologies, hopefully we will be back shipping to you soon!
Unfortunately there have been some changes to rules and regulations for packaging in various EU countries so we have suspended shipping for many of these countries until we are compliant and up to date with the rules. Our apologies, hopefully we will be back shipping to you soon!
3rd party couriers:
For orders that use a 3rd party courier service or forwarding address - as we are not able to provide support for the final length of their journey as we can only guarantee delivery to the courier and not yourself. Due to this we retain the right to cancel and refund any orders that require the use of a 3rd party or forwarding system however we may proceed with some orders at our own discretion.
For orders that use a 3rd party courier service or forwarding address - as we are not able to provide support for the final length of their journey as we can only guarantee delivery to the courier and not yourself. Due to this we retain the right to cancel and refund any orders that require the use of a 3rd party or forwarding system however we may proceed with some orders at our own discretion.
Please see our refunds and returns policy for further details on the shipping for general returns and uncollected items: Returns
As a consumer please ensure that all received packaging is disposed of in the right recycling containers as signalled on your items. As a general note our packaging is predominantly recyclable with recyclable bubble wrap and dissolvable starch void fill/paper noodles/shred.